Dear Valentine (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.dearvalentine.co or interact with our services.

1. Information We Collect

a. Personal Information You Provide

• Name, email address, phone number, and mailing address

• Payment and billing information (when booking stays or purchasing items)

• Preferences shared when inquiring about stays, events, or consulting services

• Opt-in information for SMS/text messaging campaigns

b. Automatically Collected Information

• IP address, browser type, device information

• Pages visited, time spent on the website, and referral links

• Cookies and similar technologies (see Section 6)

c. Third-Party Sources

• Booking platforms, payment processors, or marketing partners may provide limited information related to your transactions or preferences.

2. How We Use Your Information

We use your information to:

• Provide and manage reservations, consulting services, and event bookings

• Communicate with you about your inquiries, reservations, or purchases

• Personalize your experience on our website and in our properties

• Send newsletters, updates, or promotions (only if you opt-in)

• Manage and deliver SMS/text messaging services, when you opt in

• Improve our website, services, and guest experience

• Comply with legal, regulatory, or contractual obligations

3. How We Share Your Information

We do not sell or rent personal information. We may share your information as follows:

a. Service Providers
We may share your information with third parties that help us provide services, such as booking platforms, payment processors, and IT providers.

b. Messaging Services

• We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign.

• We may share your personal data with third parties that help us provide messaging services, including but not limited to platform providers, phone companies, and vendors who assist us in delivering text messages.

• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

c. Affiliates
We may disclose personal data to our affiliates or subsidiaries. If we do, their use and disclosure of your personal data will remain subject to this Policy.

d. Brand Partners
When relevant to your guest experience (such as product fulfillment or design partnerships).

e. Legal Compliance
We may share information when required by law, regulation, or legal process.

f. Business Transfers
If Dear Valentine undergoes a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we work to ensure a high standard of protection.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes described above, comply with legal obligations, and resolve disputes.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand usage. You may disable cookies in your browser settings, though some features of the site may not function properly.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information

• Opt-out of marketing communications (via unsubscribe links or by contacting us)

• Opt-out of SMS/text messaging campaigns at any time (by replying STOP or using the opt-out mechanism provided)

• Restrict or object to certain types of data processing

For requests, please contact us at [insert email address].

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of these third parties.

9. Children’s Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the “Effective Date” revised accordingly.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Dear Valentine LLC
Email: hello@dearvalentine.co
Mailing Address: 3014 Dauphine Street, Ste 100, New Orleans, LA 70117